Returns & Exchanges

Lotte Duty Free ensures a seamless return experience for travelers, allowing for cancellations or exchanges of duty-free purchases within 30 days of receipt, provided the items remain in their original, unopened condition and are accompanied by a valid proof of purchase.

1

Initiate Return Request

Log in to your Lotte Duty Free account online or visit our customer service desk at the airport to submit a formal request for a return or exchange.

2

Verify Eligibility and Customs

Ensure the product is unused and check local customs regulations, as duty-free items may require specific documentation for re-entry or refund processing.

3

Package and Return Items

Securely pack the item in its original packaging including all tags and manuals, then drop it off at a designated Lotte Duty Free collection point or mail it back via an authorized courier.

4

Refund Processing

Once our quality control team inspects and approves the returned goods, your refund will be issued to the original payment method within 7 to 14 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing